Tuesday, April 8, 2008

Baskin Robbins 2-5

I wrote my first letter to Baskin Robbins in 1997. I recommend reading it first. A moment or two after posting it on this website I decided to write them back. The funniest thing to me about this followup is that I assume this fellow Todd still has the same exact position 10 years later even though they were bought out by Dunkin Donuts and moved their office across the country.


It makes me laugh when the return my original letter. Particularly when they make up the envelope.



This response wasn't going to satisfy me.




Especially when two identical ones (well almost) arrived the same day.





Generally if I have 2 responses from a company I feel like I'm playing with the houses money and I up the insanity quotient. Poor Jennifer... well, poor someone.







I was stunned that she couldn't accept my offer. Well not really.



3 Responses in? Nice! Time to get angrier!




Damn, Jennifer (or whoever) got tired of me and passed me on. They included 3 of these $2 coupons.




It's interesting that no one mentioned that I changed my pet from a Cat to a dog and back again using 2 different names. If it were me, I would have called the lunatic writing these on that.






Finally! They kept the money. I had decided to keep writing them until such time as they kept the money or had their legal department ask me not the write them again. Finally they sent me a list. Well all they did was print this out. And NOT even in color. Someone over at Dunkin Brands is a bit cheap. Somewhat sadly and/or oddly this is the end of my communication with Baskin Robbins...for now!



No comments: