Monday, December 17, 2007

Office Max

This letter was a turning point for me. As unusual as the letters had always been, writing this one burst the dam. After this not much was off limits. The insanity just ratcheted up from here. I sent almost identical letters to Staples and Office Depot. The only difference was the name of the "cafe." This letter is the absolute favorite of a few people who have read most or all of my letters.

Another turning point as this was the first time one of my letters received a response by certified mail. It's hard to describe how thrilled I was.

Of the Office supply chains, Office Max provided the best response. As with several other letters the last sentence carries the day.

1 comment:

John Lavallo said...

This letter and response ROCKS! I laughed all over again. Brilliant.